Ordering methods Enter your order using our convenient secure online order system or call our toll free line at (888) 776-7629 Email your order to order@supplementdirect.com with your name, shipping address, billing address, credit card number, exp date telephone number, product you would like and how many. and we'll e-mail you your total.

Payment Methods We accept Visa and MasterCard as well as personal checks and money orders. Checks are deposited the day we receive them and are shipped in 5-10 business days depending on when they clear the bank. Money Orders (must be US Money order) are shipped the day they are received. If you are sending a check or money order call 888-776-7629 or e-mail orders@supplementdirect to verify the total with shipping first. Send Your Check or Money Order to the Following Address:

Supplement Direct

3971 S. Higuera #130 Rd

San Luis Obispo, CA. 93405.

Shipping Methods We have researched many shipping methods and have chosen the absolute best for our customers get your order to you ASAP and to keep costs to a minimum! We also try to give you as much choice as possible. 

Available USA Shipping Methods:

"We researve the right to change shipping carriers to provide you the best service. We have found that there are times when another shipping method will result in your package being delivered in a more timely fashion or the cost to ship by the carrier chosen is much more than quoted on the site as can happen due to address verification issues with our carriers. It is for these reasons that we reserve the right to change the shipping method chosen". Many times you will see a reduction in shipping costs, but never an increase.

USPS

Surface Mail is the least expensive way to ship through USPS and is often chosen for economical reasons. If your on the west cost and your order is light this is almost always the least expensive method. This method is not guaranteed and delivery times can vary.

Priority Mail is 2-3 Days: This service is not guaranteed, but we have found it be extremely reliable 99.9% of the time. They also deliver on Saturdays! Delivery Confirmation is available on these packages. USPS also delivers to APO/FPO addresses, PO Boxes and many places that other carriers can not reach.

UPS Ground: This service is very reliable, has full tracking information, and is cheaper when the items are very heavy. Depending on your location, this service will take 1-5 business days, not including weekends and holidays. All orders are shipped UPS Ground Service and calculated based on the total weight of the package and your zone in relation to our shipping warehouse (central California) unless you choose otherwise.

We also offer 2 day and Next Day overnight if you so choose. 2 Day and 1 Day service must be received by 1:00 P.M. PST in order to ship the same day considering that the times is in stock. 

NOTE: If you create your account with an incorrect address and we are charged due to that mistake or you call and change the address with the carrier to a more desirable location and we are charged for that correction we will charge your account the amount of those fees plus 5% to cover credit card fees and accounting. 

International Orders WE NO LONGER SHIP INTERNATION ORDERS, BUT CAN GET OUR PRODUCTS AT http://www.bodybuilding.com/store/sd/sd.htm.

Damages Merchandise damaged during shipping must be reported to Supplement Direct within 24 hours of receipt. We will contact UPS for a visual inspection of the merchandise and box. Once communication with UPS has determined that the packege has been damaged we will re-ship you the products that are damaged. We understand the inconvenience this can cause and we truely do wish they did not ocurr, but they do and we have to dela with them on a case by case basis due fraudulent activities. We in no way want to inconvenience you, but please understand it is for everyones benefit that we do diligence on damaged shipments.  

Returns We do not accept returns for opened products for any reason other than the product being defective. If for some reason you feel a product is defective (taste and consistency do not fall into the defective category) please contact the manufacturer directly.We do not accept returns or guarantee items sold as expired or blow-outs. REPEAT!! WE DO NOT ACCEPT RETURNS FOR OPENED PRODUCT. PLEASE DON'T CALL AND INSIST ON EXCEPTIONS CALL THE MANUFACTURER DIRECTLY. THIS IS THE POLICY NO EXCEPTIONS.  Please email us at info@supplementdirect.com or call 805-546-1089 during normal business hours 9 am - 5 pm PST with an explanation of the defect. We will promtly take care of any problems associated with defective product. Regular returns require a return authorization prior to returning any merchandise. Merchandise must be returned within 7 days of receipt at your expense in sellable condition in order to receive credit. A 25% restocking fee will be charged to all returns minus initial shipping charges. If items are received in poor or non-salable condition you will receive no credit. Items returned without a authorization will not be credited!

Back Orders We regularly stock most items we have listed on our website, every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products due to manufacturer out of stocks, discontinuation of product or other reasons for which we have no control . If this happens, we will notify you of the situation and estimated time of availability and give you the choice of canceling the out of stock item, choosing a replacement item, holding the shipment of the entire order until all is in stock and can be shipped or a partial shipment in which you receive the in stock items first and the out of stock items when they are available. Unfortunately we will have to charge an additionally fee if you choose to have partial shipments. It is usually best to wait the day or two for the product to come back in stock. If we do not receive a response from you within 24 hours of our contacting you regarding any out of stock situations we will process your order with the items we do have and cancel the items that were out of stock at the time and complete your order. 

Product Labeling and Descriptions Product descriptions and photos are intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. If you have any concerns, please visit the vendor’s web site. The information are the views of the product's manufacturer, not the views of Supplement Direct. Supplement Direct will not be held responsible for descrepancies.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.